USL has a delivery partnership with NZ Post. This partnership gives us access to an extensive network of drivers and the latest delivery technology.
There are several processes in place to ensure that both USL and NZ Post meet required service levels, and we measure the achieved service level daily. The measure is taken from the time an order is released into our warehouse management system to the time it is dispatched.
The table below indicates USL and NZ Post service level targets for USL’s current business requirements:
| Order Type | Release to MultiPick, By | Manifested & Pick Up | Delivery NI | Delivery SI |
| Medical, Consumer, Sport, Equipment | 13:00 p.m. | Same day (by 6.30pm) | Next day | 2 days |
| Urgent orders | Between 13:00 p.m. and 15:00 p.m. | Same day (by 6.30pm) | Next day | 2 days |
| Urgent overnight (air) | 16:00 p.m. | Same day (by 5pm) | Next day | Next day |
| Patient Direct | Approx. by 16:00 p.m. | Day+1 (by 6.30pm) | Next day | 2 days |
| Rural deliveries | Up to an additional 2-3 days | Up to an additional 2-3 days |